Special Orders

The Monogrammed Martini offers many items that are special ordered for you when you place an order. Custom order or special order items are ordered for you when you place your order. Cancellations are not possible once we place the order withe the artist or manufacturer.

Because made to order items are ordered specifically for you, payment in full is required when you place your order. Custom orders and special orders can not be canceled once we place the order with the manufacturer. Special order, personalized or made to order merchandise is not returnable.

Canceled or refused orders are subject to a cancellation fee of up to 50% of the original retail cost plus shipping costs.

Please contact us within 3 days of receipt if there is a problem with a custom ordered item. We will correct any errors.

Delivery times: Because many products are made to order for you after you place your order, production and shipping times posted in the product descriptions are estimates. We make every effort to have your order shipped as quickly as possible. The Monogrammed Martini cannot be responsible for delays beyond the estimated delivery times given.

Rush production: Rush production is available with several of our manufacturers. The rush production time starts first business day after rush production is added to your order. Most orders are processed the following business day, but any credit card processing issues may delay your order. Also, please note that rush production will expedite the production time - not the shipping time. Rush shipping may be required in a addition to the production time. Also, please note that ordering with rush shipping does not decrease the production time. Rush production will be quoted on an individual basis - please let us know if you require rush production and we will do all we can to meet your deadline! :)